Click & Collect
We offer a Free of charge Click and Collect service, allowing you to collect your ordered merchandise from our Planet Blue Superstore on Portman Road, Ipswich. Orders placed before 3:00pm will be available for collection from 10.00am on the next working day, Monday - Friday*
Once your order has been received, it will be picked and despatched to the store for collection. You will receive a notification email telling you that your order is available for collection, additional to the standard order confirmation email which you will receive shortly after placing your order via www.itfcshop.com. Please do not attempt to collect your order until you receiving the email stating it is ready to collect.
You will need to provide a copy of your order confirmation email to collect your order from the store - please remember to bring this with you. Please do not arrive at the store until you have received the second email notification as your goods will not have been taken to the store until this time.
Please ensure you check the store opening hours before setting off to collect your goods. Ipswich Town Football Club will not be held liable for any collections attempted outside of the regular store opening hours displayed on the official club website. Orders placed after 3:00pm on a Friday are unlikely to be able to be collected from the store until the following Monday. Customers wishing to collect an order on a matchday Saturday or on a non-match Saturday are therefore recommended to place their order by 3:00pm on the Thursday prior.
The club reserves the right to automatically refund orders that are not collected within 21 days of order placement and return any uncollected product back into our stock holding. We will make every effort to contact you before doing this. Please contact us as soon as you have placed your order if you will need to arrange collection beyond the 21 day period.
*We will always strive to process click and collect orders within the stated time period - however, at peak trading times orders may take slightly longer to fulfil. Please do not attempt to collect your order until you receive your email notification informing you that your order is ready to collect from the store.