Delivery

Ipswich Town FC offer an array of delivery options. These are detailed below, along with the service level expectations, costs and notifications you will receive with each service. We do not offer deliveries on a Saturday, Sunday, Bank Holidays, Christmas Day, Boxing Day and New Year's Day.

2018 Christmas Delivery Information

The last dates for placing orders to be delivered on a guaranteed service, pre-Christmas, are as follows;

Destination / Service Last Guaranteed Order Date
International (up to 10 working days) - GFS International 15:00 (UK) Friday, 7th December 2018
BFPO (3-7 working days) - Hermes 15:00 (UK) Wednesday, 12th December 2018
UK Economy (3-5 working days) - Hermes 15:00 (UK) Friday, 14th December 2018
Ireland (3-5 working days) - Hermes/Nightline 15:00 (UK) Friday, 14th December 2018
N. Ireland (3-5 working days) - Hermes 15:00 (UK) Friday, 14th December 2018
UK Free Delivery - Orders £80+ (3-5 working days) - Hermes 15:00 (UK) Friday, 14th December 2018
UK Next Day (1 working day) - UK Mail 15:00 (UK) Thursday, 20th December 2018
UK Click & Collect 15:00 (UK) Friday, 21st December 2018

Ipswich Town FC will continue to send out orders placed beyond the above deadlines before Christmas, but we cannot guarantee a pre-Christmas delivery on anything ordered after the above dates.

FREE UK Economy Shipping

UK mainland orders over £80.00 will qualify for our free economy delivery option. These orders will be sent using our UK Economy Delivery service. Please see below for additional information on this service.
Any free delivery promotional periods offered by Ipswich Town Football Club will always refer to the UK Economy Delivery service.

UK Next Day Delivery - Mainland

£6.00

This service is available for GB Mainland Only. This does not include Isle of Wight, Isle of Man, Scottish Highlands or Scottish Islands. This is a premium signed for courier service and will be delivered on the Next Working Day if ordered before 3pm on the working day prior. You will receive notification of a one hour delivery window when your parcel will be delivered from the UK Mail scheduling service. On receipt of this message you will be able to arrange to reschedule this delivery for a more convenient date, if required. All UK Next-Day parcels must be signed for. Your will receive your email from UK Mail. Please check your email spam folders for emails from UK Mail as the email is automatically sent as your parcel is scanned, this email DOES NOT COME FROM IPSWICH TOWN FOOTBALL CLUB.

UK Economy Delivery - Mainland

£4.00

This service is available for GB Mainland, Isle of Wight, Isle of Man, Scottish Highlands and Scottish Islands. This is a economy courier service and will be delivered by the Hermes network within 3-5 working days if ordered before 3pm on the working day prior. This is a "Leave Safe" delivery service. Unsuccessful delivery attempts will result in a calling card being left at the delivery address. You will receive a pre-delivery notification email from Global Freight Solutions Ltd when your order is out for delivery. Please check your email spam folders for emails from Global Freight Solutions (GFS) Ltd as the email is automatically sent as your parcel is scanned, this email DOES NOT COME FROM IPSWICH TOWN FOOTBALL CLUB.

Northern Ireland Delivery

£8.00

This service is available for deliveries to Northern Ireland only. This is an economy courier service and will be delivered by the Hermes network, within 3-5 working days if ordered before 3pm on the working day prior. This is a "Leave Safe" delivery service. Unsuccessful delivery attempts will result in a calling card being left at the delivery address. You will receive a pre-delivery notification email from Global Freight Solutions Ltd when your order is out for delivery. Please check your email spam folders for emails from Global Freight Solutions (GFS) Ltd as the email is automatically sent as your parcel is scanned, this email DOES NOT COME FROM IPSWICH TOWN FOOTBALL CLUB.

ROI Delivery

£10.00

This service is available for deliveries to Ireland only. This is an economy courier service and will be delivered by the Hermes/Nightline network within 3-5 working days if ordered before 3pm on the working day prior. This is a "Leave Safe" delivery service. Unsuccessful delivery attempts will result in a calling card being left at the delivery address. You will receive a pre-delivery notification email from Global Freight Solutions Ltd when your order is out for delivery. Please check your email spam folders for emails from Global Freight Solutions (GFS) Ltd as the email is automatically sent as your parcel is scanned, this email DOES NOT COME FROM IPSWICH TOWN FOOTBALL CLUB.

BFPO Delivery

£5.50

This service is available for deliveries to BFPO addresses only. This is an economy courier service and will be delivered by the Hermes network within 3-7 working days if ordered before 3pm on the working day prior. These deliveries will be made to the central UK BFPO headquarters for onward forwarding to the overseas BFPO address given. BFPO orders need to be addressed in a specific manner in order for successful delivery. Please ensure the following format is used;

Address format for service personnel
SERVICE NUMBER, RANK and NAME
UNIT or REGIMENT
OPERATION or LOCATION NAME (if applicable)
BFPO number

Address format for family
NAME OF DEPENDANT
C/O SERVICE NUMBER, RANK and NAME
UNIT or REGIMENT
OPERATION or LOCATION NAME (if applicable)
BFPO number

Address format for non-service personnel
STAFF NUMBER (if applicable)
NAME
UNIT/DEPARTMENT (school name)
LOCATION NAME (if applicable)
BFPO number

Find your BFPO number

You will receive a pre-delivery notification email from Global Freight Solutions Ltd when your order is out for delivery. Please check your email spam folders for emails from Global Freight Solutions (GFS) Ltd as the email is automatically sent as your parcel is scanned, this email DOES NOT COME FROM IPSWICH TOWN FOOTBALL CLUB.

Overseas Delivery

Standard Delivery International (up to 10 working days)

A secure, tracked service, taking up to 10 working days from picking of order. Your shipping cost will be calculated and assigned to your order upon checkout. Overseas customers will receive an automatically generated email with tracking details upon despatch from the Ipswich Town Football Club warehouse. This will allow you to track your parcel until it arrives at your address. All overseas parcels will require a signature upon delivery by the local delivery agents. This service is available worldwide, with certain restrictions. This is not a guaranteed delivery date service. For standard delivery to be offered your order must be below a certain weight (under 1 kg) and volume. If you do not qualify for standard delivery you will be charged the maximum delivery cost for standard delivery and will be contacted by a member of our team to arrange any required surcharge.

Please note we are NOT able to deliver to a PO box under any circumstances as your parcel must be signed for. Some more remote addresses may incur longer transit times and additional remote area surcharges.

Please note if you place an order and then subsequently refuse delivery as you will not pay the relevant customs and duty tax for your nation's import duties or any other levied charge, Ipswich Town Football Club will not refund your goods or shipping charges. A re-delivery back to the online store after you have refused to pay charges incurs additional costs to the club, and therefore we are unable to accept these specific goods back from our couriers. We are not responsible for the charges levied on importing goods by each nation and you accept payment of these charges when you place an order with the online store.

Those countries, that are known to us, with limitations on orders value thresholds, with the necessity to pay excess import tax and duties, are as follows;
United States of America - $800.00 USD
Australia - $1,000.00 AUD
China - Value that incurs less than 50CNY of Tax
Cyprus - €150.00 EUR
Switzerland - fr. 5.00 CHF
Canada - $20.00 CAD
Singapore - $400.00 SGD
Norway kr 200.00 NOK
New Zealand - $400.00 NZD
United Arab Emirates - AED 1,000.00
Saudi Arabia - $40.00 USD
Israel - $75.00 USD
India - All imports
Japan - ¥16,666.00 JPY
Malaysia - $120.00 MYR
Turkey - €30.00 EUR

The above list is not limited to the countries displayed on this site.

If you return goods to us, after accepting delivery and paying all relevant import charges, the standard refund policy will apply.

Additional Information

What happens if my delivery has not arrived? - contact us by telephone or email, detailing your name, address and order number. Please only contact us if your delivery is outside of the delivery timescales listed above. To contact us, telephone 01473 400501 or email [email protected] Please allow us up to 48 hours to track your parcel and for us to communicate back to you.

Certain products are extremely difficult to ship overseas - please contact us for a quote on +44(0)1473 400501 or email us at [email protected]

Non-ship addresses - for contractual reasons we are unable to deliver to certain locations around the world. If your country is not listed when you are entering a delivery or billing address, then we will not be able to accept your order to deliver at that address.

Undelivered items - we aim to deliver all of our orders and keep failed deliveries to a minimum. If we do fail to deliver any order to you, please report this to us no later than 30 (thirty) days from the date on which the order was taken by us. We will not accept responsibility for any undelivered orders which are reported to us later than 30 (thirty) days after the date the order was taken by us.

Despatching of orders - although we try to get all our orders despatched on the day of order, this may not always be possible for the following reasons:

Pre-orders - products on pre-order or products that are not in stock at the time of ordering will be despatched in the period specified on the website, if you require other items before the pre-order date, you will be required to place a separate order. Otherwise all items will be shipped on the pre-order date specified.

Credit Card Checks - sometimes we may need to make additional checks on your credit card which could delay your order.

Personalisation - products ordered requiring personalisation of any nature will take longer to process than other products. Please therefore leave up to 5 (five) working days for products to be personalised and shipped.

Customs & Import Duties - any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We cannot be held responsible for any delay incurred in the delivery time due to customs withholding your shipment for whatever reason. Please note if you place an order and then subsequently refuse delivery as you will not pay the relevant customs and duty tax for your nation's import duties or any other levied charge, Ipswich Town Football Club will not refund your goods or shipping charges.