How to Order

Please use the below step-by-step guide to place a merchandise order on this website.

  1. Sign into your account, or create a new account, by clicking on the ‘Sign In’ icon at the top of the screen.
  2. Browse for the product(s) required. If required, choose the size and colour variant. Click ‘Add to Basket’ to add the product(s) to your order.
  3. Once you have added your product(s) to your order, click on the light blue basket icon at the top of the screen.
  4. Your basket contents will be displayed. Check to ensure these are as expected.
  5. Click on the ‘Checkout’ button.
  6. Choose the address you wish your order to be delivered to. If you need to create a new address, click on the ‘New Address’ button. Please note; if you have not signed in to an active account you will be asked to complete some mandatory information fields in order to create a delivery name and address for your order.
  7. Choose the shipping method from the available services offered. The services displayed will be determined by the delivery address you have entered. Once you have selected the service you require, click ‘Next’.
  8. You will be directed to the payment section of your order. Your billing address must match the stored address for the payment method being used. If this address differs from the delivery address you have chosen, you will need to un-tick the box on this page. You will then be asked to confirm your billing address. If you need to add a new billing address, you can choose this option from the dropdown menu.
  9. If you have a discount code which you wish to apply to your order, you can do so by clicking on the ‘Apply Discount Code’ prompt on this page (under payment options). Enter your discount code and click ‘Apply Discount’. Your order totals will then adjust to reflect any discount applied.
  10. Choose your payment method. You can choose to pay by debit/credit card payment via our 100% secure SagePay integrated portal, by your PayPal account, or by using any accrued TeamCard loyalty points for part or full payment of your order.
      • Debit/Credit Card Payments
        To pay by entering your debit/credit card into our 100% secure SagePay integrated portal, click on the ‘Enter Card Details’ button. You will then see the details required. Click on each of these fields to enter the relevant information. Your card number should be entered in full, with no spaces. Once you have entered all the information required, click on the ‘Submit Payment’ button. You will be directed to a MasterCard 3D Secure authorisation pop-up as an added level of security. Once you have completed this section, your order will be confirmed as successful.
      • PayPal Payments
        To pay by your PayPal account, choose this method and click on the ‘Continue to PayPal’ button. You will be directed to the PayPal website where you will need to login to your account to complete the payment. Once this has been successful, you will be returned to the Ipswich Town FC site and receive your successful order confirmation.
      • TeamCard Loyalty Point Payments
        If you are using TeamCard loyalty points, you will be able to adjust the amount of points to be used by moving the slider up or down. Your selection will then be adjusted from the order total. If you are choosing to part-pay for your order with TeamCard loyalty points, you will then be able to use either of the alternative payment methods to pay the remaining balance.
  11. Upon successful completion of your order, you will be shown your order reference number. You will also be sent an order confirmation email to the email address registered on your account. Furthermore, you will receive a shipping confirmation email containing your secure tracking reference once your order has been sent from our warehouse.