Returns

You may return any item within 28 (twenty eight) days from the date of receipt in its original condition and packaging for a refund of the price you paid for the item. You will not be refunded your postage costs should the item not be faulty. Faulty, mistakenly picked items, or, damaged in transit items will be fully refunded/exchanged at your request, including a full refund of any postage paid. In this instance we will require you to send the item back to us for inspection. Your refund/exchange will be processed immediately upon receipt of the item(s).

If you would like to return your online ordered items to our store, please ensure you have a proof of purchase receipt to avoid disappointment in us being unable to process the refund/exchange. In this instance you will need to bring a copy of your online receipt or delivery note. Your goods being returned must be in original packaging, with tags and be in a re-saleable condition, unless faulty.

Returns for personalised product will only be accepted if the personalisation is incorrect from the receipt of your order or if the product is faulty. Please note we cannot refund personalised purchases for sizing errors. Please refer to the size charts on this website to ensure this is correct prior to ordering a personalised product.

We recommend that you use a recorded delivery service to return products as we cannot be held responsible for goods not being received.

We will not refund goods that are not received back to us within the 28 (twenty eight) day refund period.

To return items please include the merchandise, with original delivery note and a brief note or completed returns form (included with your online order) with the reason for the item being returned. Please also state whether you would like a refund or a replacement product to be sent.

Please send items to the following address:
Ipswich Town Online Store
Returns Department
Portman Road
Ipswich
Suffolk
IP1 2DA

Out of stock items

Ipswich Town Football Club always strive to ensure stock levels are correct, however due to certain circumstances and the nature of the business, very rarely an item may appear to be in stock, rather than be sold out. We apologise for these instances and will always look to rectify stock levels as soon as any errors are noticed. If we do not have any item that you have ordered, we will immediately refund you. We will process this refund back to the credit/debit card that payment was taken from. We will not retain your money or substitute the item for other items without contacting you first.

Exchanges

If you require an exchange, we will be happy to process this for you, however you will be required to pay for the return shipping costs to return the item to us - we recommend using a secure method. We do not refund this charge. Please include your exchange request, the original delivery note and the merchandise in any package you return to the club address.

Exceptions to our returns policy

  • All DVDs, CD's, underwear, swimwear, pierced jewellery and items specifically manufactured to your order can only be refunded or exchanged if the goods are deemed to be faulty.
  • We are unable to refund or exchange a personalised product once it has been printed with either a player's name and number or a custom name and number; this still applies in the event of a player leaving the club and/or changing his squad number. There are strictly no exceptions to this policy. Ipswich Town Football Club will not be held responsible for the length of time a player is at the club following personalisation of products. A refund or exchange will be permitted if the product is deemed faulty.