Terms and Conditions

Welcome to the Ipswich Town Football Club Online Store. Please read the following terms and conditions (the "Terms and Conditions") carefully before using the website. By using this website or any sub-site accessible on this website, the user ("user" or "you") accepts, without limitation or qualification, the Terms and Conditions set out below and any additional Terms and Conditions set out in any sub-site. If you do not agree to these Terms and Conditions, you should exit the website. Your continued use of this site implies that you accept to be bound by any updated version of the Terms and Conditions.

Ownership and Operation

Ipswich Town Football Club Online Store is an official website of Ipswich Town Football Club Company Limited.


You will need to register with Ipswich Town Football Club's Online Store in order to place an order for tickets or products via the online site.

Conditions of Registration

If you are under 18, you should seek approval from your parent(s) or guardian before you:

Email us on: [email protected]

Send in any information to:
Ipswich Town Online Store
Portman Road

Buy anything online: Please Note that all minors are recommended to discuss these terms and conditions with their parent(s) or guardian before continuing to use this website and any of the services offered. You are confirming that you have received the consent of your parent(s) or guardian to complete the registration process.

Use of the site

You agree that you will only use our website in a way which is consistent with the Terms and Conditions and which complies with the applicable laws and regualtions. In particular you agree that you will not use this website to upload or send any material which contains software viruses or other codes, files or programs designed to interrupt, destroy or limit the functionality of any computer software, hardware or telecommunications equipment or in any other manner which would interfere with or disrupt this website. You acknowledge that this website and any goods that you obtain from our website are provided for your personal use only and may not be used for any commercial purposes or distributed commercially without our permission.

Acceptance of orders / Removal of products

Ipswich Town FC reserve the right to cancel any order prior to fulfillment due to, but not limited to, stock availability, product pricing or descriptive inaccuracies, fraudulent payment concerns or suspicion. Acceptance of an order is deemed to be complete once the order placed has been fulfilled and despatched. Decisions on the cancellation of any orders by Ipswich Town FC are final. Ipswich Town FC also reserve the right to remove any product from sale deemed necessary, without prior notice. 


Any promotions offered on this website may be exclusive to this website; they are not necessarily available via our stores and vice versa.

The following Terms and Conditions apply to all retail promotions:

  • If you receive a free item, you are not able to exchange it for the full value of the product or an exchange unless the item is faulty.
  • Promotions are always subject to stock availability.
  • Any promotions or sales featured on this website are also subject to any specific terms and conditions that we wish to apply.
  • Promotions cannot be used in conjunction with one another unless specifically stated.

Pre-Ordering products from Ipswich Town FC

Ipswich Town Football Club will pre-authorise and charge for all pre-ordered products at the point the order is placed. The reason for this is to ensure that stock is allocated against your order and to provide sufficient time to pick, pack and personalise (where applicable) in time for the launch date. It is also sometimes necessary for the customer to confirm details contained within the order. Any other products ordered at the same time as a pre-order product will not be shipped until the pre-order release date. We will always aim to deliver pre-order items on the specifed date however we cannot be held accountable for any delayed deliveries.